. When the contact is from the taxpayer or authorized representative, send Form 4442/e-4442, Inquiry Referral, to Submission Processing using the Form 4442 Submission Processing Unpostable Referral Listing. If the deposit is a split refund or if a Refund Advance Product (RAL/RAC), review IRM 21.4.1.5.7.1, Direct Deposit of Refunds, for additional information first. Please use this link to track your refund from the IRS. If CC TRDBV shows the return was e-filed and has a balance due, advise the taxpayer of the fact that the return has a balance due and advise that the balance due e-File return will settle in cycle 20 or when the balance due is paid in full, whichever occurs first. If the caller passes, prepare Form 4442/e- 4442 to RIVO using category "RIVO Complex Issue Not ID Theft.". CC TRDBV or MeF Return Request Display (RRD) does. See IRM 21.5.1.4.10, Classified Waste. See IRM 21.1.3.3.1, Third Party Designee Authentication, for additional information regarding third party designees. If a TC 904 is present or IDRS indicates no tax module, send a Letter 109C, Return Requesting Refund Can't be Located or Not Filed; Send Copy, to the taxpayer asking the taxpayer to file again. THEY KEEP TELLING ME I MUST CALL BACK WHEN IRS HAS HAD MY REFUND 21 DAYS EVEN THOUGH IRS WEBSITE SAYS THEY HAVE NO DATE RECIEVING MY INFO. If the taxpayer requested but did not receive a direct deposit refund, compare the routing transit number (RTN) and the account number on the tax return to IDRS and the Form FMS 150.1/TCIS. If a taxpayer asks about such a check, obtain the issue date and check number. Regardless of whether the taxpayer requested direct deposit or not, the indicator reflects that the refund was processed as requested by the taxpayer. The Electronic Fund Transfer (EFT) indicator "0" is the standard indicator for all refunds. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. Module contains a TC 971 AC 850 (flip direct deposit to paper); the number of direct deposit refunds (3) allowed to the same bank account has been exceeded. If the ERS time frame has passed and the return has not posted, see IRM 3.12.37-13, Researching SCCF. For more information about the TBOR, see Taxpayer Bill of Rights and Pub 1, Your Rights as a Taxpayer. Ive filed my taxes the same way for 8 years no changes and its going on 9 weeks and I cant get a status update to save my life through the mail, Website, or speaking with a representative. If there is any reason to doubt the identity of the person calling, request the caller to submit the information in writing. If the scanner cannot read the bar code, CC TPIIP must be used. Taxpayers may reach the OCC customer assistance specialists in any of the following manners: Telephone Number 800-613-6743 (business days 7:00 a.m. to 7:00 p.m. Central Time). If there are no freeze codes present, and the account has a transaction code (TC) 971, action code (AC) 052 posted, normal processing time will increase by two cycles as this action causes the return to re-sequence for two cycles. **Say "Thanks" by clicking the thumb icon in a post. The Bureau of the Fiscal Service (BFS) is responsible for offsetting tax refunds to child support, non-tax Federal agency debts, state income taxes and unemployment compensation debt. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. If the taxpayer would prefer to receive the letter in order to submit a response, advise that we are not reissuing letters at this time and apologize for the inconvenience. When practical, telephone the taxpayer for any additional information you may need. This can be identified on CC IMFOL, CC BMFOL, CC TXMOD or CC SUMRY with an alpha character (AZ). . The information entered must match the information from the taxpayer's tax return. Fax procedures contained in IRM 10.5.1.6.9.4, Faxing, must be reviewed prior to faxing confidential information to the taxpayer. For additional processing/time frame information see IRM 21.4.1.4, Refund Inquiry Response Procedures, and IRM 21.4.1.4.1.2.6, Error Resolution System (ERS) Status Codes. 3 - Refund that appears 3rd on Form 8888. IPU 22U0640 issued 05-23-2022. If the financial institution requests a letter from IRS before returning the funds, Refund Inquiry should send the letter in Exhibit 21.4.1-4, Bank Letter to Recover Direct Deposits, that has been approved by Chief Counsel for use by Accounts Management. Routing transit number (RTN) identifies the financial institution (FI) to which the refund will be deposited. If the taxpayer is unable to cash the check, refer to the procedures for returned refund checks. The RAL/RAC listing, now titled Refund Product Code indicators, can still be found on CC TRDBV under the attribute of Refund Anticipation Loan Code. Prepare Form 4442/e-4442 using category "RIVO UP147 RC 8 MEFile Returns Only" . I cannot find ANYTHING helpful. Taxpayer received less than TC 840/846 amount on IDRS, IDRS TC 840/846 is different from refund shown on return. After completing procedures in 3b and 3c below, follow procedures in paragraph 4. Advise the taxpayer it could take up to 60 days for entire process. See Exhibit 2.3.15-18, ENMOD-Entity Posted Transaction Display, or Exhibit 2.4.19-2, Command Code REQ77 Response, for information on the placement of the MISC field on CC ENMOD and CC FRM77. Input CC "FFINQ" and review the screen for the following information: RESEQUENCE IND If present, indicates the return has been held for review or delayed for some reason. Direct deposit refunds are held one week if this is a first time filer, or the first time the current last name is being used, or the taxpayer has not filed a return in the past 10 years. Additional CP notices utilizing this configuration requiring the bar code scanner will be rolled out periodically in the future. For Injured Spouse returns see IRM 21.4.6.5.2, Injured Spouse Inquiries, for additional information. Follow the chart below to determine if credit interest should be paid when reversing the credit. You must include the documents substantiating any income and withholding amounts when you file your Form 1040NR. ICCE is an automated call-routing system that permits taxpayers to use a touch-tone telephone to select an interactive application to resolve tax account issues and obtain tax information such as the status of their refund. Provide the taxpayer with the appropriate processing time frame and information about our automated Amended Return applications: Wheres My Amended Return? See IRM 25.23.12.2, Identity Theft Telephone General Guidance, to determine whether the taxpayer should submit identity theft documentation along with their tax return. Thanks. See IRM 25.23.2.7.3, Identity Theft Identified by Submission Processing, for more information. Often proper documentation is not sent with the initial filing of the return and the IRS is contacted with questions regarding reissuance of a refund check. Taxpayer states that the bank has returned the deposit or states the account was closed before the refund was deposited which will also result in the bank returning the deposit. See Form 8888, Allocation of Refund (Including Savings Bond Purchases), for additional information. The invalid condition must be resolved before the refund can be issued. EFT refund after settlement cycle denied. Change made due to Counsel recommendation. If the taxpayer claims that the bonds were received but are now lost, stolen or destroyed, advise the taxpayer to contact the Department of the Treasury, Parkersburg, WV, 26106-7012, at 202-622-2000. If the bank does not respond within 15 calendar days, contact the bank again. Address correction is acceptable over the telephone for release of an undeliverable refund freeze. IPU 22U0140 issued 01-21-2022. Check Wheres My Refund for your personalized refund date. IRS addresses and fax numbers are provided to the taxpayer when the form is offered. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. For additional information on refund inquiries, see IRM 21.4.2, Refund Trace and Limited Payability, and IRM 21.4.3, Returned Refunds/Releases. Program Goals: Program goals for this type of work are: Achieve a high customer accuracy rate for phone calls and paper adjustments related to Refund Inquiries, Efficiency in resolving paper adjustment cases related to Refund Inquiries. IPU 22U0706 issued 06-10-2022. Individual Income Tax Return. You may provide the taxpayer's name, refund amount, the date, the routing transit number and the account number to the financial institution. Verify with taxpayer the RTN and account number: Provide the contact information for the financial institution and advise the taxpayer to contact either, or both, the financial institution and the return preparer. For example, IRFOF will provide the contact number 800-829-0582 if one or more math errors, or other conditions, are present on the account. on IRS.gov, now includes a refund status tracker bar that will show you which processing status your return is in: Return Received no projected refund date is given, Refund Approved the refund date depending on direct deposit or paper check mailing is provided, Refund Sent informs the taxpayer of the date the refund was transmitted to the financial institution, or the date a paper check was mailed, IRS2Go (English and Spanish), our free mobile application for smart phones, Refund Hotline - 800-829-1954 - toll free assistors provide only if the taxpayer does not have access to a computer or the internet. Ask the taxpayer if they have any additional questions. Advise the taxpayer to allow the normal processing time frames shown in IRM 21.4.1.4, Refund Inquiry Response Procedures. See IRM 21.4.1.5.7 (11) below for the exception regarding invalid bank account numbers. According to the Protecting Americans from Tax Hikes Act of 2015 (PATH Act) Section 201(b) which is codified at IRC 6402(m), the IRS cannot issue refunds, including applying credit elects, before February 15 (15th day of the second month for fiscal year filers) for tax returns that claim the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC). Individual Income Tax Return, may be temporarily extended. If either the RTN, account number, and/or taxpayer name of the deposited refund does not match the information found in TCIS, IDRS or the tax return information, or if TCIS does not match IDRS and the IRS caused the error, complete the following: Issue a manual refund to the correct taxpayer as soon as possible to make the taxpayer whole and limit credit interest. Advise taxpayers to provide their: The following are additional agencies to which the taxpayer may appeal: The Federal Deposit Insurance Corporation: (This organization regulates federally insured state banks that are not members of the Federal Reserve System); Web address and phone number: Federal Deposit Insurance Corporation; 877-275-3342, The National Credit Union Administration (Regulates federal credit unions). Prepare a referral. Direct deposits cannot be requested on a Form 1040-X, Amended U.S. - Credits - (i.e., Form 8812) If research indicates the refund check was recently issued or scheduled to be issued, and the taxpayer indicates a change of address but does not meet oral statement criteria, advise the taxpayer to complete Form 8822, Change of Address. See Section 5.04(3) of Rev. Include a history item on AMS with this information. It may take even longer now with all the cv mayhem now in place. Update made as result of research and review. In the case of an account that has a split refund, the second direct deposit will be deposited into the last bank account listed on the Form 8888, Allocation of Refund (Including Savings Bond Purchases). This applies to the entire refund, even the portion not associated with these credits. They did not request direct deposit and the RTN and account is not theirs, Prepare Form 4442\e-4442, Inquiry Referral, to the Refund Inquiry function of the issuing campus and advise taxpayer they will be contacted in 15 days. See IRM 21.4.3, Returned Refunds/Releases, for resolving undelivered refunds. You do not need to do anything other than continue to wait and promptly respond to any requests from the IRS. All paper refunds and direct deposited refunds to one account will have this indicator. Advise the third party to submit Form 1310 or certificate showing court appointment with the refund check marked void. Also advise the taxpayer not to call before the normal return processing time frame have passed, as no additional information will be available. I didn't have to do anything, it just took so long. Do not use CC MFREQC just to locate the return or to research the account. For returns processed prior to January 2012, the literal CADE will appear in the upper right hand corner of CC IMFOLI and CC IMFOLT if the account is currently on CADE. The sum of the deposits requested on Form 8888 does not match the refund amount on Form 1040 and the difference is NOT a math error. I would say try checking the status again in a few weeks. You wait for hours and get disconnected. If they request that you send the form, offer the alternate methods for getting the form per IRM 21.3.6.4.1, Ordering Forms and Publications. This section outlines the research procedures to be used in responding to refund inquiries from taxpayers. IRFOF calls are handled like any other refund call. Allow an additional 15 calendar days for the bank to respond. These accounts will not show a C-freeze. ERS will contact taxpayers via Letter 12C, Individual Return Incomplete for Processing: Forms 1040, 1040-SR, 1040A, or 1040EZ; or Letter 4087C, International Return Incomplete for Processing: Form 1040-NR, 1040-NR-EZ, 1040, 1040-SR, 1040A, 1040EZ, for international taxpayers. (It could take several weeks before you receive a mailed refund check.). See IRM 21.4.1.5.7.1, Direct Deposit of Refunds, for further guidance. Follow the procedures in IRM 21.6.2.4.1.2, Resequencing Action Required, to identify and resolve invalid TIN problems. Input the following history item on CC TXMODA: If the taxpayer is located in a Presidentially-Declared Disaster area and the check is issued between 10 days before the disaster and 30 days after the disaster, a Form 3911 is not required. . Taxpayers will follow online instructions and provide address information in order to initiate the trace process. 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