Its pathetic that they do that to customers. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. -Kate. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I've sent 2 emails and they do not respond. Customer FAQs - LUCY IN THE SKY Help Centre. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I can always count on you for the best quality and accurate fit. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? I HAVE MY TRACKING NUMBER. Hi Desiree, Thanks for your feedback. I have never been able to complete a return that quickly. The 24/7 chat is turned off and nobody bothered to respond to my email. would it arrive by october 26th? Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Products used:None package arrived too late. I ordered the Kayden Dress in black. You will receive your tracking number once your style/s have been shipped. It said delivery between 9/30 and 10/12. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Hi! I have emailed them three times and tried to do the virtual chat but it never works. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. The company says its size small is equivalent to a US size 2. Companies can ask for reviews via automatic invitations. For international orders, any taxes or customs fees are the responsibility of the recipient. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We're sorry to hear about your issues with our return policy. Tip for consumers:NO REFUNDS! Now 4 months later on 01/31/2023 I receive an email that is has shipped. Annoying, right?! 1. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. This is a generic card error - this means that your bank is rejecting the transaction at this time. Thanks for shopping with us online! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Date of experience: October 12, 2022. -Kate. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Really horrible place. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're so glad that our customer service team was able to assist you. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. - Kate. Extremely disappointed and feeling like they stole from me. They weren't rude per se, but they were deeply unhelpful. Tip for consumers:Pay attention to shipping times. How often does the website restock? We have no idea when the dress will arrive or if it will arrive on time. Completely different material than pictured. Hi Melissa, All orders ship from Los Angeles, California. One of the major complaints about Lucy In the Sky is the customer service. And please, give people their money back! The quality of the dresses was excellent, but my only issue was the 14-day return policy. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. I don't think you got it! We had the same issue. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. If you placed an order without an account, you can use the same email to create an account to access your return label. Twice now, I have not received an order or refund. It was nothing like the picture. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Hi Jessica, We appreciate your feedback! All international orders are shipped with DHL International Packet Plus. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Depending at which stage your order is at, we may be able to adjust it accordingly. . I have been waiting for almost three weeks and still haven't got my money back. That's way too short for anyone, especially for teens who are going to their first dances! Lucy In the Sky has some decent prices. The stated ship times cannot be altered with the delivery method. We reserve the right to withdraw linking permission without notice. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Do the dresses come within two weeks and is it worth the money? Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Our regular return policy applies to all orders made through AfterPay. Delivery date was Feb 17-24th. Have e-mailed twice in the last week with no response! All swimsuits are under $70, and thats including the top and the bottom! We encourage you to review those policies when you visit those sites. We're sorry to hear that you had issues with your order. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. We're so sorry about the delayed style. Hi Brooke, Thanks for your feedback. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. what is the average shipping time? After I returned both dresses, they refuse to refund my money for the 2nd dress. 1200 Wall Street, Floor 2 Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Tip for consumers:Absolutely no refunds unless it arrived damaged. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. - Check in with your local post office, as packages are often held there for pick up. I had to do a charge back from my credit card company to get my refund back. I know it's still only Nov. 15 but I do not think this dress is coming. Hi Hailey, Thanks for your feedback. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. -Kate. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Thanks for your feedback. If you need your dress for a specific date you might want to find a different one. My daughter has an event Nov. 19. We're so glad you were able to utilize our 24/7 chat! Although its founders are a mystery, the brand has gained a lot of popularity over time. LUCY IN THE SKY Help Centre. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Hi KM, In the case of any change-of-mind or sizing issues, we offer store credit. I have twice ordered from this website (years apart) and both times my items were not sent out. Dannica Ramirez is a content writer for ClothedUp. As a matter of policy, BBB does not endorse any product, service or business. https://www.lucyinthesky.com/shop/index.php?route=account/login. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Don't take the risk and give them your money. I reached our to the company and got a fast response from them. This isn't a real company. We do transparently state our return policy for customers to read prior to ordering. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Returns. All orders are subject to availability and confirmation of the order price. All of my questions were answered. Please read the product description of each item carefully before purchasing. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Copyright 2023 Lucy in the Sky inc. All rights reserved. I reached out 5 days ago to see where it was. We're sorry to hear about the delayed order. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. BBB Business Profiles generally cover a three-year reporting period. You would have received multiple shipping notifications if this is the case. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We're so sorry to hear about the order. -Kate. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Lucy in the sky is our GO TO for all things special occasion. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I am absolutely livid. Status: Resolved. Hi Grace, Thanks for your feedback. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Lyrica Racer Back Bikini Set in Orange Strawberry! DO YOU SHIP INTERNATIONALLY? The exchange went very smoothly and quickly and I am happy with the result. You may return any style for store credit within 14 days from the delivery date of the style. The Terms of service will be effective only if in writing and signed by a of. To utilize our 24/7 chat is turned off and nobody bothered to respond to my email do i CHECK STATUS. Of March respective trade mark owners was incorrect, your package will be effective only if in writing and by. No idea when the dress will arrive or if it will arrive on time, refuse... Quality of the issue and we reserve the right to withdraw linking permission without notice and... 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