Visit our Help Center for quick and easy answers, step-by-step guides, Support Wizard, and more. Jacksonville, FL 32232-5296, Florida Blue Our Spectrum News app is the most convenient way to get the stories that matter to you. (Roger Simmons). If you are an APD staff, APD Provider, potential provider, or need assistance with APD Courses: APD Zero Tolerance APD Direct Care Core Competencies APD HIPPA Please contact APD LMS Support at apd.lmssupport@apdcares.org For more information about provider training and tips for TRAIN Florida, visit this page. If they pick up and youre not there, theyll just hang up and move on to the next customer, so youll have to go through the entire process again. From March 24 through March 30, OUR Florida approved 4,462 applications and obligated more than $28 million in relief to families behind on rent and utilities payments. While agency officials say they are continuing to work as quickly as possible to clear the issues, no one has answered questions about call center and customer service staffing.