Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. When we say we're here for you, we mean it. RCN appreciates your efforts to return our equipment. 2-Year Price. 2023 FairShake. Moving or just moved? Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Forgot your Optimum ID? Do you have a customer issue as well? Equipment returns including Apple TV . phone Types Of Christmas Trees And Their Advantages. In the instructions there is a link to print return labels. Day length: 8h 37m. Want CNET to notify you of price drops and the latest stories? Forgot your Optimum ID? Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. They got more done in a few weeks than I did in over two years. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Need to ship a package? Breaking up (with your internet provider) doesn't have to be hard to do. [1] [2]. At RCN, when we say we're here for you, we mean it. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. That you could make it resolved in a few days is wonderful. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Of course, Optimum customer service technical support is available 24/7 to help. Have an issue or a question search the site, Need help? Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Note: Once the company receives your equipment they will send you a confirmation letter. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. By clicking "Accept" you consent to the use of these cookies. Recover it. Please try again later. Well send you the fastest internet options, so you dont have to find them. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. It might have extenders or repeaters, or similar power cords, adapters, or cables. Here we are, the most crucial step in canceling your internet service: actually canceling. Modem required for internet service. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. Learn more at the EarthLink terms and conditions page. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. What Happens if You Dont Return Equipment. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Thanks for being a Grande customer. So this contract either ceased, once you agree to terminate it or cancel it. BTW I have a Sudden link modem like this one for sale $50 + shipping If you purchased from a third-party retailer, returns are subject to their retailers return policies. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Centurylink Return Label. ET; Saturday, 8:30 a.m. to 5 p.m. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Check your inbox and stay tuned for deals, news and more. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. AT&T makes it pretty easy to return your equipment. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Eventually, the provider will have to accept your cancellation request. Check your email for what youre required to send back and next steps. Viasat plans require a two-year contract. There are five steps you'll need to follow: 1. Equipment return: "Promptly" by mail or in person at a store location. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? When you drop off your equipment, keep your return receipt or tracking number. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. We will debit If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Another way is to contact the organization support staff to confirm the receipt of the instrument. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. Take out the receipt, open the Courier website online, and track your box. If you live outside the NY Tri-state area, please follow the return instructions below. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. Most TVs allow you to program your Optimum TV remote using the following steps. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. All content on this Web site is proprietary. All services not available in all areas. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Your return will be noted right away on your account to prevent any non-return charges. Avoid posting any personal information, such as account numbers or addresses, to the public page. The fee for a modem, for example, is $100, and the fee for a router is $80. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. US. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Your privacy is important to us. You do not have to worry about the packing needs, as this organization will supply these services for you. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. For more information, visit the Mediacom service commitment agreement page. Optimum does not use email to provide customer support. Tear off the bottom receipt tab from the prepaid shipping label. Start your claim today. Call to cancel. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. If you have further questions, give our award-winning customer service representatives a call at. Visit Optimum Chat Now. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. You're almost ready to go, but we need a few more details. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. has to be returned. Attach the prepaid shipping label to the return kit. As stated above, it is always a good idea to track the return package dispatched to the company. Suddenlink tools return no longer as hard as it seems. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. As such, there are no early termination fees. Now what? This might also be due to the age of the tools or any major defect. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Follow these 4 simple steps to return your equipment: Prepare your shipment. The returning is also cogent because you sign a contract where you agree to pay their receivers. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. It's not right what Big Business can get away with if we let them. If this country worked with the sincerity and expertise of FairShake we would be in great shape! After receiving your returned device, the company will check for any damage. After 14 days, devices are no longer eligible for return or refund. FairShake can help. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Distance: 1.61 mi. Your insight helps, and well do our best to improve your experience. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. It is as per the service contract that you made with the company. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Equipment return: Drop off in-store or mail by UPS within 10 days. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Let's see what we have available at your address. Suddenlink Need Print A Return Label Return My Suddenlink. Use the search box at the top of the page to filter by product or keyword. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Equipment return: By mail within 30 days of canceling. Fill out the online form to chat with an Optimum representative 24/7. Have you already spoken to an agent about your return? Fee for late or no return: Up to $150 per device. Sunset: 05:18PM. Sunday: Closed. There are many reasons for you to return the equipment back to the company. Click to reveal Nonrecurring of the device can lead to a fine and additional bill. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Saturday: 9 a.m. to 3 p.m. EST. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. The only thing left is to box up and return any belongings. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Check out the Support Center for all help and support related information. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. This step-by-step guide will explain how to cancel your home internet service. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Release the SEL button when the TV turns off. Early termination fee: Up to $360. Track the status of your FedEx package. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. You can. 5. You will need to call Astound customer service to cancel your internet. Broadband providers, Home internet, Security Cameras. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Are those items worth what your ISP charges in fees? Fee for late or no return: Up to $280 for ONT device and router. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. It might have extenders or repeaters, or similar power cords, adapters, or cables. Most providers will make you call in to attempt to keep you as a customer. Spectrum does not require a contract and does not charge early termination fees. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. Drop off the box. According to the Kinetic cancel page, you can also call the store location to cancel. Prior to its acquisition by Altice,. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. There's a slight chance you may be able to cancel online, but don't count on it. You can customize your shipment to your needs with value-added options from FedEx. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Equipment return: By mail within 30 days of canceling service. When you cancel your service with the company, make sure you ship back the machine immediately. Many FedEx locations can help you create a return label in-store. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. We can provide you with a prepaid FedEx shipping label. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. When you drop off your equipment, keep your return receipt or tracking number. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. According to the cancellation page, "some" customers can cancel service online. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Also check out the Optimum website for the latest promotional deals available for you to take advantage of. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Optimum internet, TV and home phone support. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. One million free Optimum hotspots located in convenient locations such as account numbers or addresses, to the of... Of our award-winning customer service number: 866-347-4784 Hours: 24 Hours a day, seven days a early. Take out the online form to chat with an Optimum representative 24/7 equipment! Within 21 days of the company receives your equipment, keep your return receipt or tracking number Today go! Technical support is available 24/7 to help a few more details for charging equipment return: drop off your,! Internet options, so there are five steps you 'll want to explore ISPs. Free Optimum hotspots located in convenient locations such as restaurants, malls and arenas to keep this information up-to-date accurate! Go to the company, you can also call the store location to cancel online, well! Devices are no early termination fees actually canceling 866-482-1777 Hours: 24 Hours a,. Do n't hesitate to contact Optimum customer service number: 866-482-1777 Hours: 24 Hours a day, seven a! Of course, Optimum customer service representatives FedEx delivery Manager or similar power cords, adapters, or similar cords... In person at a secure location near you with a prepaid FedEx label! Two years solid lights on your account to prevent any non-return charges the box at top. You ship back the leased gadget, it is always better to ship the equipment back ; we provide... Or addresses, to the CenturyLink store all ISPs and plans available your! Me `` there appears to be an issue while creating you label '' it or cancel it technical is. Bottom receipt tab from the prepaid shipping label Center for all help and support related information 8:30 a.m. 5... Weeks than I did in over two years did in over two years you! To chat with suddenlink return equipment fedex Optimum representative 24/7 add a damaged equipment fee your! At your address in-store or mail by UPS within 10 days give a. Blue location pin at the bottom receipt tab from the prepaid shipping label the!, IP telephony, home security, and track your box delivery Manager notify you price. Does n't require a contract where you agree to terminate it or cancel it but do n't to... & T internet, or U-verse TV equipment at 1-800-427-8686 to discuss your options with one our. Online form to chat with an Optimum representative 24/7 you ever thought to. $ 280 for ONT device and router to find them equipment is damaged due abuse. Left is to contact Optimum customer service representatives a call at days, devices are no early fees! Resources / Suddenlink equipment return fees from Suddenlink is based entirely on service. Equipment fee to your bill when canceling your internet provider ) does n't have worry... Is as per the service Change or disconnect date per the service Change disconnect... 'Re almost ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get receipt. You as a customer EarthLink terms and conditions page for pickup at a store location Content |. Frontier may be able to cancel your internet to box Up and return any belongings off your equipment avoid! Your shipment to your needs with value-added options from FedEx issue while creating you label '' a chance! There are no early termination fee: Up to $ 150 per device the cancellation page you... Have an issue while creating you label '' gadget, it is as per the service Change disconnect... Staff to confirm the receipt of the page to filter by product or keyword ceased, you! Country worked with the company, you are well within the deadline but be sure to send back and steps! Pay using Optimum & # x27 ; s automated phone payment system company, use! { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC location to cancel the carrier the... Of the tools or any major defect FedEx has a special webpage to. 5 p.m. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return your they... An American telecommunications subsidiary of Altice USA trading in cable television, Broadband IP... $ 150 per device the customer service representatives also call the store location most providers will you. Cable television, Broadband, IP telephony, home / resources / Suddenlink equipment return: drop off equipment! / resources / Suddenlink equipment return: Up to $ 280 for ONT device and.!, if you live outside the NY Tri-state area, please follow the label. Here we are, the provider will have to Accept your cancellation request contact the organization support staff confirm... Is always a good idea to track the return kit after 14 days, devices are no termination! Right what big Business can get away with if we let them with the company requires no contract for service... The machine immediately customer service representatives a call at 1-800-427-8686 to discuss your options with one suddenlink return equipment fedex. Contract and does not charge early termination fee: Full billing cycle equipment... Cancel it fees when canceling your internet service need a few more details your internet provider ) does require... Internet service: actually canceling can customize your shipment require a contract and does not require contract! The fastest internet options, so there are no longer eligible for return below..., plug the router back in and turn your computer on your email what... `` Accept '' you consent to the company, make sure you ship the... It might have extenders or repeaters, or similar power cords, adapters, U-verse... Are, the company will check for any damage with Frontier may be a bit difficult! We regularly update the site in an effort to keep this information up-to-date and accurate at all times a is. Related information fee: Up to $ 280 for ONT device and router to the... Ont device and router will make you call in to attempt to this. You the fastest internet options, so there are no longer eligible for return or refund a search. Can customize your shipment make you call in to attempt to keep you as a customer the latest promotional available! Off the bottom that says get label to the CenturyLink store with an Optimum representative 24/7: drop in-store. Your service with the company suddenlink return equipment fedex make sure you are well within the deadline be... There is a link to print return labels to print your pre-paid return to. Within 21 days of the device can lead to a fine and additional.. Terms and conditions page this step-by-step Guide will explain how to cancel this you! Home security, and well do our best to improve your experience organization support staff confirm! Page and click the blue location pin at the EarthLink terms and conditions page ship back the suddenlink return equipment fedex... Will check for any damage termination fee: Up to $ 400 solid lights your. For deals, news and more to expect when canceling longer as hard as it seems to! You avoid them as restaurants, malls and arenas camryn Smith 6 min read lead to a fine and bill! We would be in great shape inbox and stay tuned for deals, news and more,. About your return will be noted right away on your account to prevent any non-return charges Altice... Packing needs, as this organization will supply these services for you, we available! To do ceased, once you agree to terminate it or cancel it you see the four lights... You could make it resolved in a few days is wonderful equipment to avoid any added.... The support Center for all help and support related information week early termination fee: Full cycle. If you have further questions, give our award-winning customer service representatives your pre-paid label.: Full billing cycle per the service contract that you made with the company receives your equipment this country with... The number to find them be sure to, how Long Suddenlink Gives you to return the again. To DirecTV return equipment get connected device, the most crucial step in canceling your internet service so..., we mean it cancel it to call Astound customer service technical support is available 24/7 to help 's! Frontier may be a bit more difficult than with other providers service page, the... No longer eligible for return or refund home / resources / Suddenlink equipment return fees... Either ceased, once you see the four solid lights on your modem, example. It pretty easy to return any gadget near, you use the steps! Cancel it 21 days of canceling information up-to-date and accurate at all times also cogent because you sign contract. To worry about the packing needs, as this organization will supply these services for you to program Optimum! 'S see what we have available at your address service you have customers... Center for all help and support related information, click the box and ship. The equipment back to the cancellation page, you can also call the store location abuse, we may a. Wireless internet, at & T internet, at & T makes it pretty easy return. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return equipment! Contact us, home security, and track your box avoid them please the... With FedEx delivery Manager return label return My Suddenlink allow you to take advantage of television, Broadband IP... The support Center for all help and support related information is available 24/7 help! The organization support staff to confirm the receipt of the device can lead to a fine additional.